CHED - Client Satisfaction Measurement Survey

Feedback Data

Click here to view the Satisfaction Rating Scale

5 = Strongly Agree

4 = Agree

3 = Neither Agree nor Disagree

2 = Disagree

1 = Strongly Disagree

CC1: Which of the following best describes your awareness of the CC?

Opt 1 - I know what a CC is and I saw this office’s CC.
Opt 2 - I know what a CC is but I did NOT see this office’s CC.
Opt 3 - I learned of the CC only when I saw this office’s CC.
Opt 4 - I do not know what a CC is and I did not see one in this office. (Answer ‘NA’ on CC2 and CC3)

CC2: If aware of CC (answered 1-3 in CC1), would you say that the C of this office was…

Opt 1 - Easy to see
Opt 2 - Somewhat easy to see
Opt 3 - Difficult to see
Opt 4 - Not visible at all
Opt 5 - N/A

CC3: If aware of CC (answered options 1-3 in CC1), how much did the CC help you in your transaction?

Opt 1 - Helped very much
Opt 2 - Somewhat helped
Opt 3 - Did not help
Opt 4 - N/A

YEAR: 2025

QUARTER: Quarter 1 Quarter 2 Quarter 3 Quarter 4

TOTAL RESPONDENTS: 1

YEAR: 2025

QUARTER: Quarter 1 Quarter 2 Quarter 3 Quarter 4

TOTAL RESPONDENTS: 0

CHED CLIENT SATISFACTION MEASUREMENT REPORT

OFFICE:CHED Regional Office IX

YEAR: 2025

QUARTER: 4

I. DEMOGRAPHIC QUESTIONS

	No. of Citizen	No. of Business	No. of Government
1. Client Type	0	0	0

	No. of Male	No. of Female
2. Sex	0	0

	No. of 16 & Below (Child)	No. of 17-30 (Young Adult)	No. of 31-45 (Middle-aged Adult)	No. of above 45 (Old-aged adult)
3. Age	0	0	0	0

	I	II	III	IVA	IVB	V	VI	VII	VIII	IX	X	XI	XII	NCR	CAR	CARAGA
4. Region of Residence	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

II. QUESTIONS RELATED TO THE CITIZEN'S CHARTER

*Opt stands for Option

	Opt 1	Opt 2	Opt 3	Opt 4
CC1. Which of the following best describes your awareness of the CC?	0	0	0	0

	Opt 1	Opt 2	Opt 3	Opt 4	Opt 5
CC2. If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was...	0	0	0	0	0

	Opt 1	Opt 2	Opt 3	Opt 4
CC3. If aware of CC (answered 1-3 in CC1), how much did the CC help you in your transaction?	0	0	0	0

III. SERVICE QUALITY DIMENSIONS (SQD)

Service Name		Eight (8) service dimensions rating (1-5 Likert Scale)
		Overall (SQD0)		Responsiveness (SQD1)		Reliablity (SQD2)		Access & Facilities (SQD3)		Communication (SQD4)		Costs (SQD5)		Integrity (SQD6)		Assurance (SQD7)		Outcome (SQD8)		Overall Score	¹No. of Respon-dents	²No. of Clients	³Volume of Transactions	Remarks
		Mean	Median	Mean	Median	Mean	Median	Mean	Median	Mean	Median	Mean	Median	Mean	Median	Mean	Median	Mean	Median	Overall Score	¹No. of Respon-dents	²No. of Clients	³Volume of Transactions	Remarks
Regional Office Services
I	Application for C.A.V. of Academic Records	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
II	Application for Certification of Student Records and Other Relevant Documents	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
III	Application for GP; GR; COPC for Undergraduate Programs, except Medicine, Dentistry, Nursing, Engineering, BSMT, BSMarE, PSGs and those under the LEB	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
IV	Application for Issuance of Special Orders (SOs)	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
V	Application for NSTP Serial Numbers	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
VI	Application for Renewal Permit to Operate Undergraduate Programs, except Medicine, Dentistry, Nursing, Engineering, BSMT, BSMarE, Programs Without Existing PSGs and those under the LEB	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
VII	Application for StuFAPS	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
VIII	Filing of Complaints, Appeals or Motions for Reconsideration	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
IX	Request for Endorsement of Articles of Incorporation and By-Laws of New PHEIs to SEC	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
X	Request for Payment of Financial Benefits for STUFAPs Grantees	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
XI	Application for Permit/Recognition/COPC to operate Graduate Programs, Dentistry, Nursing, Engineering and Programs without existing PSGs-Phase 1: Issuance of Certificate of Eligibility	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
XII	Application for Increase in TOSF	0		0		0		0		0		0		0		0		0		0	0
OVERALL RATING		0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

IV. Enumerate suggestions on how to further improve the services

	Queries	Suggestions	Quarter	Timestamp

¹ No. of Respondents - refers to the number of clients that opted to rate the service received through the CSM questionnaire

² No. of Clients - refers to the number of clients served for the service

³ Volume of Transactions - refers to the number of transactions that have been made for the service

E.g. for ² and ³: one (1) HEI liason made fifty CAV applications in one (1) transaction, the No. of Client is one (1), while the Volume of Transactions is fifty (50).